How much customization has been done for different organizations and customers?
Why Important
Customizations are rampant in B2B companies.
Why?
Because in order to win business from the largest companies, e.g. Walmart, Amazon, etc. you need to do things their way - and that means customizing your software processes to meet their needs!
The bigger your customers are, the more likely that you will have wound up customizing your software …
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