System Customizations: Do you know what they are, and/or who they are for?
How well documented are the customizations?
Why it matters
The biggest challenge with customizations are that few of them are well documented, or documented at all. 😭
So not only do organizations have multiple customizations that you need to deal with, but chances are that the customizations are not documented anywhere, so it will require time to discover what the different customizations are, in …
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